1. Payment Methods:

• We accept payments via UPI, net banking, including credit/debit cards, and other secure payment gateways.

• Payment details provided during the checkout process must be accurate and valid.

2. Order Confirmation:

• Upon successful payment, you will receive an order confirmation via email, detailing the items purchased, total cost, and shipping information.

• In the event of any discrepancies, please contact our customer support team immediately.

3. Pricing:

• All prices displayed on our website are in Indian rupees and inclusive of applicable taxes, unless otherwise stated.

• We reserve the right to update product prices and promotions at our discretion.

4. Security:

• Your payment information is processed securely. We do not store sensitive payment details on our servers.

5. Refund and Return Policy:

• Please refer to our Refund and Return Policy for detailed information regarding product returns, exchanges, and refunds.

6. Payment Confirmation:

• Payments are considered complete once we receive confirmation from the payment gateway.

• In case of payment failure, your order will not be processed. Please review your payment details and try again.

7. Billing Information:

• Ensure that your billing information matches the details associated with your chosen payment method.

• Incorrect billing information may result in payment failure or delays in order processing.

8. Fraud Prevention:

• We reserve the right to verify and validate payment information to prevent fraudulent transactions.

• Suspected fraudulent activities will be reported to the relevant authorities.

9. Payment Authorization:

• By making a purchase on our website, you authorize us to charge your chosen payment method for the total amount of your order, including any applicable taxes and shipping fees.

Thank you for shopping at www.hooakcycles.com. If you are not entirely satisfied with your purchase, we're here to help.

1. Eligibility for Refund:

• To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it.

• The refund request must be initiated within 10 days of the purchase date.

2. Refund Process:

• To request a refund, please contact our customer support team at hooakcycles01@gmail.com/81602-10833.

• Provide your order number and a detailed explanation of the reason for your refund request.

• Our team will review your request and guide you through the return process.

3. Return Shipping:

• Customers are responsible for the cost of return shipping unless the item received is defective or damaged.

• Please ensure that the returned item is securely packaged to prevent any damage during transit.

4. Inspection and Approval:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed, and a credit will automatically be applied to your original payment method within a reasonable timeframe.

5. Non-Refundable Items:

• Certain items are non-refundable, including:

  • Digital products or downloadable software.

  • Gift cards.

6. Late or Missing Refunds:

• If you haven't received a refund within the specified timeframe, please check your bank account or contact your credit card company.

• If the issue persists, contact our customer support team for further assistance.

7. Contact Information:

• For any questions or concerns regarding refunds, please contact our customer support team at hooakcycles01@gmail.com/81602-10833.

8. Changes to Refund Policy:

• We reserve the right to update, modify, or change this refund policy without prior notice. Any changes will be effective immediately upon posting on the website.

By making a purchase on our website, you agree to abide by this refund policy. Thank you for choosing HOOAK CYCLES!